Frequently Asked Questions

The offer is valid ONLY on OLA Mobile Application and can be availed on cab Services and shall not be applicable to the black and yellow taxi (Kaali Peeli), Taxi for Sure cabs unless expressly communicated by OLA otherwise.
The taxi/cabs services (“Services”) provided by third parties on the OLA mobile application (“OLA Platform”) shall be the responsibility of the third party providing the Services and all claims shall be against that third party (“Service Provider”) providing the service to which the offer applies.
Offers shall not be clubbed with other Offers as a matter of OLA’s policy.
You shall become ineligible to participate in this Offer if You are barred from using services of OLA during Offer Period. OLA reserves the right to disqualify any Customer from the benefits of the Campaign/Offer, if any fraudulent activity is identified as being carried out by the Customer for the purpose of availing the benefits under the Campaign/Offer or otherwise by use of the service.
OLA disclaims all warranties, conditions or statements, whether express, implied or statutory, including, without limitation, the implied warranties or conditions of merchantability, quality and / or fitness for the products or services included in this Offer, the Services or for any other purpose.
Limitations:
Pictures of products shown in the communication sent to the Customer either through mailers or advertised on OLA website, are for representation purposes only and may not bear a resemblance to the actual Services provided by the relevant Service Provider. OLA shall under no circumstances be responsible towards the same.
Services offered under this program are subject to availability from the respective Service Provider in relevant geographical location and in no circumstances OLA shall be liable for non-availability of any of the Services.
Under no circumstance will the Offer/Discount being offered under this Program be settled or exchanged in cash or through OLA Money.
All liability with respect to the Services availed lies solely with the respective Service Provider.
OLA or the Service Provider shall not be liable for any indirect or speculative or consequential or penal damages, including, but not limited to, any loss of use, loss of data and loss of income or profits, irrespective of whether it had an advance notice of the possibility of any such damages. Notwithstanding anything contained in this General Offer Terms, the total liability of OLA and the Service Provider, shall not, in any circumstances, exceed the Rs. 1000/- (Rupees One Thousand only), irrespective of the nature of the claim which results in such liability and whether based on contract or tort or any other theory of law.
The Offer shall be subject to usual force majeure events.
OLA may at its sole discretion refuse, deny, discontinue, withdraw and terminate the Offer at any time during the Offer Period without assigning any reasons whatsoever and without any prior notice to You.
All disputes shall be settled amicably, on failure to do so within 30 (Thirty) days, such disputes shall be resolved by a sole arbitrator appointed by mutual agreement of the parties. The proceedings of the arbitration shall be conducted in accordance with the provisions of the Arbitration Conciliation Act, 1996 and the seat of arbitration shall be Bengaluru, India. Subject to the aforesaid, these General Offer Terms read with the offer specific terms shall be governed by the laws of India and the courts in Bangalore, Karnataka shall have sole and exclusive jurisdiction.